The UEM Agent software is used to enable UEM on client computers, which may include Horizon desktops, Windows RDS servers, physical computers, or desktops used with other VDI solutions. The installation process is the same regardless of where the agent software is being installed, so only one example will be provided.

The UEM installer files are provided by VMware as a single ZIP file; extract the files prior to beginning the installation process. The UEM Agent software is named in a format similar to VMware User Environment Manager X.y xYY.exe, where X.y is the current UEM version number, and xYY represents which processor type (x86 or x64) the installer is for. A UEM demo license is also available as a separate download; you will need that license or your permanent one during the installation of the UEM Agent software.

The following steps outline the UEM Agent installation process; this process should be performed on a virtual desktop or Windows RDS server master image prior to deployment, a linked or instant clone master image prior to being updated for redeployment or deployed to users for the first time, or, as stated previously, an existing or new physical computer:

1. Double-click VMware User Environment Manager X.y xYY.exe (32 and 64-bit versions are available) to launch the VMware User Environment Setup wizard. Click Next and proceed through the steps until you reach the Choose License File window, selecting a Typical installation when prompted.
2. In the Choose License File window, the installer should detect that it is being used with Horizon and allow you to move on to the next step by clicking on Next. If it does not and you are prompted for one, click Browse... to open the Open window, then select the UEM license file, and then click Open to return to the Choose License File window. Click Next to continue.
3. In the Ready to Install VMware User Environment Manager window, click Install, and, when completed, click Finish.

The UEM Agent software is now ready to use. The updated image is now ready to be deployed, although it will not function until we complete the steps outlined in the next section, Configuring UEM.