Index
acceptance of supervision, 131
accomplishment, sense of, 168
ad hoc team, creating an, 83
advancement, personal, 24
advice, taking advantage of, 46
alone, making decisions, 24
analyze, how to, 15
approach,
servant-leadership, 130
approach, win-win, 34, 110–111
approaches, using different, 73
ask assertive, 105–106
asking questions, techniques for, 40–41
assertive,
ask, 105–106
tell, 105–106
assumptions,
decisions and, 72
letting go of, 71
authoritarian decision, 32
authority,
decision-making, 108
delegating, 137
having, to make decisions, 20
versus responsibility, 136–137
bad decision, risking a, 89
behavior,
expected, 63
standards of, 85
bigger decisions, fighting fear of, 152–153
block, how to overcome a mental, 93
blocks, mental decision, 91
boss, delegating to your, 20
brainstorm exercise, 49
Buridan’s Ass, 87
capabilities, enhancing, 166
change,
resisting, 61
the importance of, 76–77
coaching skills, developing your, 132–133
colleagues, consulting with, 47–48
commitment, encourage, 128
communication skills, honing your, 97
conflict,
catalysts for, 75–76
how to approach, 74
cons, weighing pros and, 51
consensus decision making, 28–30
goals and, 29
objectives and, 29
when to use, 31
consensus versus group think, 59–60
consensus,
co-orientation, 65
getting a, 28
group, 64
consulting key players, 27
consulting, recommendations when, 27
co-orientation consensus, 65
co-orientation, applying the law of, 64–65
counsel, taking advantage of, 46
criticism, how to handle, 77
cultural norms, 63
culture,
organization, 63
organizational, 119–120
decision makers, being sup portive of other, 99–100
decision making,
consensus, 28–30
delegating versus, 117–118
decision,
authoritarian, 32
quality of a, 16
shared, 26
stepping away from the, 91
who makes the, 18–19
decision-making skills, 17
decisions,
delegating bigger, 151–152
ego-driven, 55
evaluating, 111–112
joint, 24
major, 17
making quality, 126–127
making quick, 126–127
past, 15
political, 56
recent, 16
resisting impulse, 22
strategy and, 66
delegate,
group, 127
refusing to, 125
delegating authority, 137
responsibility, 137
work, leaders who, 158
delegating,
decision making versus, 117–118
improving relationships and, 135–136
organizational rewards of, 160–161
reasons for, 123–124
sideways, 122
upward, 122
delegation responsibilities, 140
delegation,
defining, 116–117
expectations of, 156
follow-up of, 156
leadership and, 129
management and, 120–121
rewards after, 138–139
the everyday process of, 180–181
the what of, 140–141
the who of, 140–141
time line of, 156
vision from, 138–139
workload and, 161
disagreements, how to handle, 79–80
ego, making decisions from, 55
emotions, action-driven, 42
employee commitment, 128
employees,
eager, 135
follow up with, 147–148
encouragement, how to give, 174–175
evaluation, decisions and, 113
exercise, brainstorming, 49
expectations,
going above, 129
meeting, 113
experiences, learning from others’, 100
experts, consulting with, 47–48
failure, moving on from, 115–116
family, quality time with the, 92
fear, letting go of, 72–73
feedback, asking for, 79
female, male counterparts versus, 121
final decision, when you don’t have the, 107–108
fitting in, how to be good at, 23
focused, staying, 37
follow up, employees and, 147–148
gain, personal, 56
game plan, having a, 139–140
goals,
how to achieve, 17–18
how to reach potential, 16
outcomes and, 90
gratitude, 133
the importance of, 147
group delegating, 127
group think,
avoiding, 58
consensus versus, 59–60
manipulation and, 59–60
IBM Corporation, 60
imperfection, importance of, 157
influence, power versus, 108–109
informed decisions, 47
input,
asking for, 78
giving corrective, 133
seeking, 45
insecurity, personal, 42
insight, valuing others’, 48
integrity,
definition of, 85
ingredients of, 134
losing, 85
involvement, greater team, 163
key players, consulting, 27
knee-jerk reaction, avoiding the, 57–58
layers, identifying organization, 60–61
leadership,
delegation and, 129
true power in, 124
listening skills, research and, 39
listening,
active, 39
different types of, 176–177
how to practice, 38
importance of, 40
loyalty, increasing team, 165
male, female counterparts versus, 121
management, delegation and, 120–121
manager, being a good, 18
managers, becoming a resource to, 23
managing by objective, 36
manipulation, group think and, 59–60
mediating, importance of, 28
mental block, how to over come a, 93
mentor, how to be a, 177–178
mentors, consulting with, 47–48
mile stones, setting key, 146
mistakes, learning from, 52
mistrust, fighting, 150–151
moderating, importance of, 28
motivated decision, 49
motivation, recognizing, 23
negative, focusing on the, 88
norms, cultural, 63
objective, managing by, 36
objectives,
consensus decision making and, 29
how to achieve, 17–18
outcomes and, 90
open mind, keeping an, 70
opinion, respecting difference of, 101
optimism, importance of, 144
options, importance of having, 43
organization politics, 32
organization,
culture in an, 63
layers of a, 60–61
problems in the, 16
role in your, 151
taking risks in an, 54
organizational culture, 119–120
organizational rewards of
delegating, 160–161
outcome,
being responsible for an, 20
getting a positive, 56
having a personal stake in the, 21
having a stake in the, 30
leveraging risk for an, 54
outcomes, achieving desired, 15
outlining, importance of, 153
past decisions, 15
personal
gain, 56
insecurity, 42
review, 88
personal, making things, 78
political, avoid decisions that are, 56
politics,
internal, 56
organization, 32
popularity, advantages of, 134
positive outcome, getting a, 56
possibilities, seeing the, 73
power,
giving up, 124
influence versus, 108–109
presentation, being thorough in your, 99
prestige, decisions to gain, 22–23
prioritizing, importance of, 44
problem, defining a, 35
problems, resolving, 158
procrastination, avoiding, 146
progress, decisions for, 16
promoted, decisions to get, 24
pros, weighing cons and, 51
quality decisions, 126–127
questions, techniques for asking, 40–41
quick decisions, 126–127
rank,
importance of, 109
pulling, 110
rapport, developing a good, 134
rationale, importance of, 43
reaction,
knee-jerk, 42
relationships, improving, 135–136
remedies, decisions as, 16
reputation, saving a damaged, 21
research,
doing, 82
listening skills and, 39
starting, 38
resource, how to be a, 178–179
responsibilities, delegation, 140
responsibility versus authority, 136–137
responsibility, delegating, 137
rest, getting enough, 95–96
result, win-win, 65
review, personal, 88
rewards,
delegation and, 138–139
organizational, 160–161
risk,
definition of, 53
embracing, 53
outcomes and, 54
roles, unclear, 154
satisfaction, improving employee, 135
self-esteem, enhanced, 167–168
servant-leadership approach, 130
skills,
acknowledging, 149
decision-making, 17
developing your coaching, 132–133
teamwork, 131
solutions, alternative, 15
staff, handling a, 104
statement, declarative, 36
status quo,
being comfortable with, 62
challenging, 61–62
staying focused, 37
strategic plan, developing a, 67
strategy, decisions that require, 66
stress, build up of, 18
style,
tell-assertive, 131
success,
celebrating, 172–173
decisions and, 114
having a plan for, 140
moving on from, 115–116
rewarding, 173–174
risking, 53
supervising, responsibility in, 24–25
supervision, acceptance of, 131
support, offering, 99–100
talking, how to do less, 38
tasks, delegated, 148
team
involvement, 163
loyalty, increasing, 165
members, analyzing, 142
team, assessing the, 141
teamwork skills, 131
tell assertive, 105–106
tell-assertive style, 131
think, avoiding group, 58
time line, setting a, 146
trade-offs, solutions and, 29
training, provide, 170
trouble, training for, 171
trust, importance of, 169
vision, delegation and, 138–139
what ifs, banishing the, 69–70
win-win result, looking for the, 65
work, selling the, 142–143
workload, relieving, 161