This chapter will help you to understand how to deploy Dynamics 365 Customer Engagement (CE) solutions to another environment. You will learn how the deployment process can be done using manual steps, as well as which tools are available to automate the deployment process. You will also learn about common checklist items for Dynamics 365 CE go-live.

We will then discuss the configuration required before go-live. We will further discuss why we need to have post-go-live support, and what options are available to get post-go-live support.

Finally, you will learn about the maintenance activities required for on-premises Dynamics 365 CE.

The main topics that we are going to discuss in this chapter are as follows: 

• Deploying Dynamics 365 CE solutions
• Preparing a go-live checklist
• Configurations required before go-live
• Post-go-live support
• Maintaining Dynamics 365 CE