A new implementation of Dynamics 365 CE in an organization could be a big change for most end users because they may have been using a different CRM system previously or using an earlier version of Dynamics CRM. It can be difficult to adapt to new Dynamics 365 CE changes. Depending on which version a customer was using previously, they may see a different UI, new command buttons, and new functionality in Dynamics 365 CE. Dynamics 365 CE end user training helps the user understand why and how to use new Dynamics 365 CE functionality to perform their day-to-day activities.

Sometimes, an organization skips end user training, which leads to Dynamics 365 CE user adoption failure. End user training can truly help with the implementation of Dynamics 365 CE and ensure maximum efficiency in the output. End user training can be conducted by a consulting company or a professional trainer that's been hired by the customer themselves. While planning end user training for a Dynamics 365 CE implementation, it is important to identify an end user's daily activities so that end user training can include topics accordingly. End user training should also include a practical example of the client's business process because it helps end users see how Dynamics 365 CE fits into their business flow.