The Unified Service Desk (USD) client is mainly used by the service department so that they can work with different applications under a single interface. It provides many out-of-the-box features that are required by the service industry. For example, call centers require telephonic integration and call script support. Users can configure the USD easily based on their requirements, and custom controls can be developed if required. Users can easily access all the data for their customers from associated applications, instead of switching over to different applications. This helps call center employees answer customer queries quickly and easily.