In this type of questionnaire, we have multiple options available for answering a question. Users can select available options based on their requirement, but they can't freely provide their opinion or answers as compared to an open-ended questionnaire. The following are some examples of questions that we can use for our HIMBAP Auto Service Center Dynamics 365 CE implementation: 

• How will the user be accessing the Dynamics 365 CE application? Please select appropriate options:
  1. Browser
  2. Mobile
  3. Outlook
  4. Tablet
  5. All
• Please select all of the apps of Dynamics 365 CE that you are planning to use:
  1. Sales
  2. Marketing
  3. Service
  4. Field Service
  5. Voice of the Customer
  6. Project Service Automation
• Do you have a knowledge base?
  1. Yes
  2. No
• Do you follow any processes to approve articles before they are published in the knowledge base?
  1. Yes
  2. No
• Do you provide roadside assistance?
  1. Yes
  2. No
• Do service engineers work in shifts?
  1. Yes
  2. No

• How do you communicate with your customers?
  1. Using emails
  2. Using phone call
  3. Using letter
  4. Using fax
  5. Any other option ________________________
• What are your sales channels?
  1. Company website
  2. Emails
  3. Phone call
  4. Resellers
  5. Retailers
  6. Other _______________________________
• How do you capture customer feedback?
  1. Using feedback form
  2. Using online survey
  3. Through social media
  4. Through phone call
  5. Other ______________________________
• Are you using any loyalty management programs?
  1. Yes
  2. No

Once questionnaire responses are gathered, they can be compiled to look at requirements. This is a very useful technique to gather more information quickly.