For complex tasks, you need to have more information and to better organize processes in order to have your organization correctly managed.

It is advised that you use a service management framework like, for example, the Information Technology Infrastructure Library (ITIL).

Here is a process that you can use in your organization to best organize your process within the project and gain insight about each phase.

In this process, there are several steps, which are as follows:

• Deploy: You deploy your solution based on organizational needs within the Office 365 workload area.
• Operate: This is the run state of your project, where you perform tasks to best accomplish your goal; you can separate them into:
  • Change management: You register all changes within your organization and have a historical view of what has gone to production and what has changed
  • Service health: You see the health of your solution tied to monitoring
  • Maintenance performance and monitoring: You monitor your environment based on availability and performance
  • Support: You provide support to your project workloads
• Optimize: This area is where you optimize the whole process. This can be further divided into the following:
  • Usage and adoption: You give the vision of your project to the end users and have the ability, based on your experience, to engage the user to use and to adopt new technologies deployed to your project
  • Extensibility and development: You can extend your project to integrate with other workloads or business applications and processes, as well as develop of applications that fit your business needs
• Ongoing and go live: This last phase is where you monitor the success plan of your project and use the lessons learned to best fit your organization's needs:
  • Empowered: You provide the vision to your departments like: IT, admins, and partners
  • Engaged: You provide the users with best practices to be more productive: productive users
  • Excellent: You monitor your whole process: service experiences

Here is a diagram of the preceding steps:

We will now move on to the process that you can use based on best practices.