Given that Office 365 is a SaaS service, it's outside your responsibility to provide certain support tasks. When you run into an issue in Office 365, knowing how to contact support and opening a ticket is important.
To start, you have four main options to get support on Office 365:
- Portal support
- Phone support
- Premium support
- Other help forums such as Answers or Tech Community
There are other support sites that you can use such as the following:
- Office support at https://support.office.com/
- Office 365 Admin help center at https://support.office.com/en-us/office365admin