1. Mihaly Csikszentmihalyi, Flow (New York: HarperCollins, 1990).

2. Adkins, A. (2016, January 13). Employee Engagement in U.S. Stagnant in 2015. Retrieved April 16, 2016, from http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx.

3. Ian Tan, “Why Work for SAS,” www.sas.com/offices/​asiapacific/singapore/press/why-sas.html.

4. SAS celebrates 40th year of record revenue – US$3.16 billion in 2015. (2016, February 2). Retrieved April 16, 2016, from http://www.sas.com/en_us/news/press-releases/2016/february/2015-financials.html.

5. SAS Institute. (2016, March 03). Retrieved April 16, 2016, from http://fortune.com/best-companies/sas-institute-8/

6. State of the American Workplace. (n.d.). Retrieved August 17, 2016, from http://www.gallup.com/services/178514/state-american-workplace.aspx.

7. Casey Slide, “9 Leadership Lessons & Quotes from Truett Cathy, Founder of Chick-fil-A,” www.moneycrashers.com​/leadership-lessons-from-truett-cathy-founder-of-chick-fil-a.

8. Restaurant News. (2016). Retrieved April 16, 2016, from http://nrn.com/top-100/chick-fil.

9. E. Polman and K. J. Emich, “Decisions for Others Are More Creative Than Decisions for the Self,” Personality and Social Psychology Bulletin, 2011 (PMID: 21317316).

10. Daniel Pink, Drive: The Surprising Truth about What Motivates Us (New York: Riverhead Books, 2009).

11. Ibid.

12. Peter Drucker, “Quotation Details,” http://quotationspage.com/quote/26536.html.

13. Black Friday, a seven-minute video on the Toy Story Blu-Ray DVD, www.youtube.com/watch?v=bk8a_C0ao9Y.

14. James M. Kouzes and Barry Z. Posner, The Leadership Challenge, 4th ed. (San Francisco: Jossey-Bass, 2008).

15. Aaron Sheldrick, “Former Tepco Chief to Be Grilled over Fukushima Disaster,” Chicago Tribune, June 7, 2012, http://articles.chicagotribune.com/2012-06-07/news/sns-rt-us-japan-nuclear-shimizubre85703w-20120607_1_fukushima-plant-masataka-shimizu-tepco-executives.

16. M. Hamstra, “‘Big,’ Men: Male Leaders’ Height Positively Relates to Followers’ Perception of Charisma,” Personality and Individual Differences 56 (2014): 190–92, www.melvynhamstra.com/wp-content/uploads/2013​/10/Hamstra-PAID-2014.pdf.

17. Based on “Our Unique Culture” and various blogs, www.zappos.com.

18. Tony Hsieh, quoted in Venuri Siriwardane, “Zappos CEO Adds Happiness to Corporate Culture,” July 7, 2010, www.nj.com/business/index.ssf/2010/06/zappos_ceo_adds_happiness_to_c.html.

19. “Culture,” 2016, www.southwest.com/html/about-southwest/careers/culture.html.

20. Southwest Corporate Fact Sheet,” 2016, www.swamedia.com​/channels/Corporate-Fact-Sheet/pages/corporate-fact-sheet.

21. Moryt Milo, “Executive of the Year,” San Jose Business Journal, 24 December 24, 2010, www.teslamotors.com/sites/default/files/blog_attachments/elon_musk_ceo_of_the_year.pdf.

22. Mendoza, M., & Liedtke, M. (2015, November 17). Google searches itself to build more productive teams. Retrieved April 17, 2016, from http://bigstory.ap.org/article/8c60341cc1da47e084b8e17e62e83c98/google-searches-itself-build-more-productive-teams.

23. Matt Rosoff, “The Story behind Kinect, Microsoft’s Newest Billion Dollar Business,” Business Insider, January 19, 2011, www.businessinsider.com/the-story-behind-microsofts-hot-selling-kinect-2011-1?op=1.

24. National Association of College Stores, “Teamwork Concept Questioned,” August 11, 2006, www.nacs.org/news/081106-teamwork.asp?id=cm.

25. Neil Howe and William Strauss, Millennials Rising: The Next Great Generation (New York: Vintage, 2000).

26. Stephanie Armour, “Generation Y: They’ve Arrived at Work with a New Attitude,” USA Today, November 6, 2005, www.usatoday.com/money/workplace/2005-11-06-gen-y_x.htm.

27. George Anders, “Jeff Bezos Gets It,” Forbes, April 25, 2012, www.forbes.com/global/2012/0507/global-2000-12-​amazon-jeff-bezos-gets-it.html.

28. Based on Stephen R. Covey, The 7 Habits of Highly Effective People (New York: Free Press, 1989).