- with MyBizLab®
- Better Business
- Dedication
- Brief Contents
- Contents
- About the Authors
- Reviewers
- New to the Fifth Edition
- Letter from the Authors
- Prologue The 10 Easy Steps for Better Business Success
- Better Business
- Part 1 Looking at the Business Environment
- Chapter 1 Business Basics
- Objectives
- Objective 1-1 The Business Landscape
- Objective 1-2 Common Business Challenges and Opportunities
- Objective 1-3 Types of Businesses
- Objective 1-4 Taking Business Personally
- Chapter 1 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 2 Economics and Banking
- Objectives
- Objective 2-1 The Basics of Economics
- Objective 2-2 Determining Price: Supply and Demand
- Objective 2-3 Degrees of Competition
- Objective 2-4 Economic Indicators
- Objective 2-5 Government and the Economy
- Chapter 2 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 3 Ethics in Business
- Objectives
- Objective 3-1 Ethics: The Basics
- Objective 3-2 Personal Ethics Meets Business Ethics
- Objective 3-3 Corporate Social Responsibility
- Objective 3-4 Dangers of a Weak Ethical Focus
- Objective 3-5 Business Opportunities Created by Ethical Needs
- Objective 3-6 How Businesses Develop an Ethical Environment
- Chapter 3 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 4 Business in a Global Economy
- Objectives
- Objective 4-1 What Is Globalization?
- Objective 4-2 International Trade
- Objective 4-3 Free Trade and Protectionism
- Objective 4-4 Conducting Business Internationally
- Objective 4-5 International Business: Economic Factors and Challenges
- Objective 4-6 Creating Successful International Businesses
- Chapter 4 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Mini Chapter Chapter 1 Business Law
- Chapter 1 Business Basics
- Part 2 Starting and Structuring a Business
- Chapter 5 Small Business and the Entrepreneur
- Objectives
- Objective 5-1 Small Business: The Mainstream of the American Economy
- Objective 5-2 Entrepreneurs and the American Dream
- Objective 5-3 Buying Franchises and Existing Businesses
- Objective 5-4 The Risks of Small Businesses and Where to Get Help
- Objective 5-5 Financing Considerations
- Chapter 5 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 6 Forms of Business Ownership
- Objectives
- Objective 6-1 Sole Proprietorships
- Objective 6-2 Partnerships
- Objective 6-3 Corporations
- Objective 6-4 Not-for-Profit and Cooperatives
- Objective 6-5 Mergers and Acquisitions
- Chapter 6 Summary
- Key Terms
- Self-Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Mini Chapter Chapter 2 Constructing an Effective Business Plan
- Chapter 5 Small Business and the Entrepreneur
- Part 3 Managing a Business and Employees
- Chapter 7 Business Management and Organization
- Objectives
- Objective 7-1 The Foundations of Management
- Objective 7-2 The Functions of Management: Planning
- Objective 7-3 The Functions of Management: Organizing
- Objective 7-4 The Functions of Management: Controlling
- Chapter 7 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 8 Motivation, Leadership, and Teamwork
- Chapter 9 Human Resource Management
- Objectives
- Objective 9-1 Human Resource Management
- Objective 9-2 Training and Evaluating Employees
- Objective 9-3 Compensating, Scheduling, Promoting, and Terminating Employees
- Objective 9-4 Managing Workplace Diversity
- Objective 9-5 Labor and Union Issues
- Chapter 9 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 10 Online Business and Technology
- Chapter 11 Production, Operations, and Supply Chain Management
- Objectives
- Objective 11-1 The Production of Goods and Services
- Objective 11-2 Production Management
- Objective 11-3 Operations Planning and Management
- Objective 11-4 Operations Control
- Objective 11-5 Suppliers and Supply Chain Management
- Chapter 11 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Mini Chapter Chapter 3 Business Communications
- Chapter 7 Business Management and Organization
- Part 4 Principles of Marketing
- Chapter 12 Marketing and Consumer Behavior
- Objectives
- Objective 12-1 Marketing Fundamentals
- Objective 12-2 Marketing Tactics
- Objective 12-3 The Marketing Environment
- Objective 12-4 Marketing Research and Planning
- Objective 12-5 Consumer Behavior
- Chapter 12 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 13 Product Development, Branding, and Pricing Strategies
- Objectives
- Objective 13-1 New Product Development
- Objective 13-2 Modifying Existing Products and Product LinesModifying Existing Products and Product Lines
- Objective 13-3 Branding
- Objective 13-4 Pricing Goods and Services
- Chapter 13 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 14 Promotion and Distribution
- Objectives
- Objective 14-1 Promotion and the Promotional Mix
- Objective 14-2 Advertising and Public Relations
- Objective 14-3 Personal Selling and Sales Promotion
- Objective 14-4 Distribution: Marketing Intermediaries
- Chapter 14 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Mini Chapter Chapter 4 Finding a Job
- Chapter 12 Marketing and Consumer Behavior
- Part 5 Principles of Finance
- Chapter 15 Financing and Accounting for Business Operations
- Objectives
- Objective 15-1 Financial Management
- Objective 15-2 Financing Small Business Activities
- Objective 15-3 Financing Big Business Activities: Debt and Equity
- Objective 15-4 Accounting Functions
- Objective 15-5 Financial Statements
- The Balance Sheet
- Assets
- Liabilities
- Owners’ Equity
- Analyzing a Balance Sheet
- Balance Sheet Ratios
- Income Statements
- Revenue
- Cost of Goods Sold
- Operating Expenses
- Analyzing Income Statements
- Income Statement Ratios
- Statement of Cash Flows
- Components of a Statement of Cash Flows
- Analyzing a Statement of Cash Flows
- Chapter 15 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Chapter 16 Investment Opportunities in the Securities Market
- Objectives
- Objective 16-1 Investment Fundamentals
- Objective 16-2 Investing in Stocks
- Objective 16-3 Investing in Bonds
- Objective 16-4 Mutual Funds and Other Opportunities
- Chapter 16 Summary
- Key Terms
- Self Test: Multiple Choice
- Team Time
- Ethics and Corporate Social Responsibility
- Web Exercises
- References
- Mini Chapter Chapter 5 Personal Finance
- Do You Need Tools to Help Manage Your Money?
- Creating a Financial Plan
- Managing Your Personal Credit
- Car Considerations
- Taxes
- Chapter 15 Financing and Accounting for Business Operations
- Business Plan Project Appendix
- Part 1. Introduction
- Part 2. The Company and Management Team
- The Mission Statement
- Mission Statement
- Ethical Issues
- Social Responsibility
- Industry Profile
- Industry Description
- Opportunities and Threats
- Company Profile and Strategy
- Business Goals
- Company Strengths
- Raw Materials and Supplies
- Anticipated Challenges and Planned Responses
- Anticipated Challenges
- Planned Responses
- The Management Team
- Management
- Organization Chart
- Part 3. Marketing
- Part 4. The Financials
- Part 5. The Finishing Touches
- Glossary
- Index
- Answer Key
- Chapter 1 Business Basics
- Chapter 2 Economics and Banking
- Chapter 3 Ethics in Basics
- Chapter 4 Business in a Global Economy
- Chapter 5 Small Business and the Entrepreneur
- Chapter 6 Forms of Business Ownership
- Chapter 7 Business Management and Organization
- Chapter 8 Motivation, Leadership, and Teamwork
- Chapter 9 Human Resource Management
- Chapter 10 Online Business and Technology
- Chapter 11 Production, Operations, and Supply Chain Management
- Chapter 12 Marketing and Consumer Behavior
- Chapter 13 Product Development, Branding, and Pricing Strategies
- Chapter 14 Promotion and Distribution
- Chapter 15 Financing and Accounting for Business Operations
- Chapter 16 Investment Opportunities in the Securities Market
Web Exercises
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12-22 Apple’s Marketing Mix
Go to Apple’s website and click on the Apple Watch link. Describe Apple’s marketing mix strategy for the product—that is, the product/customer, price/cost, promotion/communication, and place/convenience. How does Apple attempt to foster good customer relations? What marketing recommendations would you make to Apple?
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12-23 Mobile Marketing
Marketers are offering coupons on mobile devices, sending alerts to them to announce special sales or discounts, using QR codes, and creating mobile shopping applications. Starbucks is a leader in mobile marketing. Research and comment on Starbuck’s mobile marketing efforts. What is Starbucks doing in this regard that other companies can emulate, and what can it do better?
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12-24 Organic Differences
Visit the websites of Trader Joe’s and Whole Foods Market. Both companies are in the organic and health-conscious food industries. Compare the two websites. What marketing techniques does each site use? Do you think the companies are targeting the same type of customer? Why or why not?
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12-25 Daily Deals
Groupon and LivingSocial pioneered the concept of daily deals. Over time, many more daily deal websites, such as Woot and Google Offers, have evolved. Research three daily deal websites and comment on their marketing plans. How does each attract, retain, and communicate with its customers?
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12-26 The Jeep Experience
The Jeep brand uses a nontraditional marketing approach by offering Jeep owners invitations to special events. Go to the Jeep website and research the events that this company offers to its customers. How effective do you think engaging customers in ongoing events is in getting them to be repeat buyers?
MyBizLab
Go to the Assignments section of your MyBizLab to complete these writing exercises.
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12-27 Choose a business in your local or college community, and discuss how each of the elements of the marketing environments (Global, Technological, Economic, Social and Cultural, Competitive, and Political and Regulatory) affect that business. -
12-28 Think of the last major purchase you made. Discuss how sociocultural, personal, psychological, situational, and marketing mix influences impacted this purchase.
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