wages, 265

Wahoo, Ed, 136

Wahoo, Mingo, 136

Wahoo, Wing, 136

Wales, Jimmy, 140

Walgreens, 394

Walmart, 68–69, 104, 126, 183, 310, 394, 402

Wal-Mart: The High Cost of Low Price, 69

The Walt Disney Company, 66, 103, 183, 236, 310–311, 392–393, 505

warehousing, 434

warehousing goods, 315

Washington, Leroy, 5–6

Waste Management, Inc., 137, 141

Wawa, 14–15, 18

weak dollar, 106, 109

WebEx, 301, 344–345

Weems, Bella, 142

Weirmoyer, Bryan, 27

Welch, Jack, 207

welfare, 44

Wendy’s, 71

Western Electric Company, 233

Westinghouse, 108

Whirlpool, 141

whistle-blower, 75

Whitacre, Mark, 64

White, Shaun, 284

Whole Foods Market, 346, 368

wholesale merchants, 429

wholesaler brand, 395

wholesalers, 357, 427, 429–430

wholly owned subsidiaries, 104, 105

Wigand, Jeffrey, 75

WikiLeaks, 296

wikimatrix.org, 245

Wikimedia Foundation (WMF), 206–207

Wikipedia, 140, 233, 244

wikis, 244–245

WineLibrary.com, 139

Winfrey, Oprah, 141

Wolf, Don, 217

Wood, Grahame, 14

Worker Adjustment and Retraining Notification Act (WARN), 129

worker buyouts, 270

Workers Compensation, 129

workforce

• diversity, 9

• labor unions, 273–274

• motivation, 227–228

• productivity, 44–45

• small businesses, 133

• virtual global, 13

workforce profile, 254

working capital, 482

work/life benefits, 266

workplace

• challenges for teams, 241–242

• diversity, 270–272

• ethics, 63–64

• generational differences, 241–242

• human rights and employment standards, 66–67

• team advantages, 241

work schedules alternatives, 267

WorldCom, 476

World Intellectual Property Organization, 125, 288

World Trade Organization (WTO) (1995), 98

writing

• business letters, 339–340

• memos, 341

written communication, 342