Oakley, Inc., 401

objectives, 206, 443

Occupational Handbook, 451

Occupational Safety and Health Act (OSHA), 129, 296

Oculus Rift, 300

odd pricing, 402

offers, 122

Office Depot, 126, 183

Office Max, 183

offshore outsourcing, 91

offshoring, 11, 91

off-the-job training and development, 262

oliogopolies, 39, 402

Omidyar, Pierre, 140

Omnifocus, 301

1-800-Flowers, 287

online advertising, 283–284

online analysis package (OLAP), 293

online businesses

• adware, 294

• hackers, 295

• marketing online, 283–286

• phishing, 294–295

• protecting online identity, 294–295

• security, 293–297

• spyware, 294

• taxes, 287–288

online intermediaries, 287

online security, 14

online training, 261

on-the-job training, 260, 261

Openi, 293

open market operations, 51

open-source movement, 233

operating activities, 487

operating expenses, 485

operating (master) budget, 459

operating products, 390

operating profit margin, 486–487

operational planning, 209, 315–317

operations control, 433

• production process control, 321

• purchasing and inventory control, 322–324

• quality management, 324–327

operations management, 315

opportunity niche, 137

options, 521

oral communication, 342

order getters, 422

order influencers, 422

order takers, 422

Organisation of Economic Co-operation and Development, 112

organizational chart, 212

organizational psychology, 227

organizational structures, 213–216

orientation program, 259–260

O’Riordan, Dennis, 258

Ouchi, William, 231

outbound logistics, 433

outsourcing, 91

over-the-counter (OTC) stocks, 507

owners’ capital account, 481

owners’ equity, 476, 481

ownership utility, 354