1. “Xerox on Forbes List.” Forbes Magazine, May 2015. Web. 20 Mar. 2016.

2. L. Bohm, Work Harassment—Ani Chopourian’s Story, www​.youtube.com/watch?v=ZJMWaalwrcU.

3. Wikimedia Foundation, “Vision Statement,” http://wikimediafoundation.org.

4. Wikimedia Strategic Plan, February 1, 2011, http://upload.wikimedia.org/wikipedia/foundation/c/c0/WMF_StrategicPlan2011_spreads.pdf.

5. Vision statement of General Electric Inc., by Jack Welch. Reprinted by permission.

6. “Our History: Our Company: GE,” www.ge.com/company​/history/bios/john_welch.html.

7. Carter McNamara, “Strategic Planning (in Nonprofit or For-Profit Organizations),” www.managementhelp.org​/plan_dec/str_plan/str_plan.htm.

8. Rie Ishiguro and Shinji Kitamura, “Japan Quake’s Economic Impact Worse Than First Feared,” April 12, 2011, www.reuters.com/article/2011/04/12/us-japan​-economy​-idUSTRE73B0O320110412.

9. The Vanguard Group, “Business Contingency Planning and Disaster Recovery Programs at Vanguard,” www​.vanguard.com/pdf/ccri.pdf.

10. Frank Ostroff, The Horizontal Organization (Oxford: Oxford University Press, 1999), 25–57, 102–150.

11. “About Vineet.” Vineet Nayar. http://www.vineetnayar​.com/.

12. Harichandan Arakali, “HCL Tech Exceeds Expectations, Records 29% Jump in Net Profit,” www.livemint.com/​2012/04/18085442/HCL-Tech-exceeds-expectations.html.

13. Anchor Pest Control, “Pest Control Company Exterminates Business Problem,” www.carchip.com​/Product_Docs/CS_PestControl.pdf.

14. “Six Sigma: So Yesterday?” Bloomberg Businessweek, www​.businessweek.com/magazine/content/07_24/b4038409.htm.