We communicate and interact with others all day, every day. In fact, people in organizations spend at least 75 percent of their time in interpersonal situations—one-on-one, in groups, intraorganizational, or with customers, suppliers, investors, and advisers.1 Communicating effectively is critical in the business world, yet it can present significant challenges. When you consider the impact poor communication can have on business—such as a loss of customers from poor customer service, a lack of focus on business objectives, and stifled innovation—it becomes clear why effective communication is an important business goal. In this mini chapter, we’ll discuss how you can improve your communication skills in the workplace.