Summary

The selection and purchase of vendor software and services are just the beginning of your relationship with all the involved parties. For any software project to be successful, you need to pay attention to how you conduct the installation and ongoing maintenance, within your own environment and in the relationship between your shop and the vendor's. Adopting the key tools, techniques, and methods recommended in this chapter will go a long way toward making the your software implementation an ongoing success rather than a never-ending nightmare.