Categories of Sites

The online CRM sites and newsgroups listed below have been categorized according to the majority of their content. Some might have overlapping purposes, and therefore, might appear in more than one category to make it easy to locate the information you're looking for.

Communities and Associations

This category encompasses sites and newsgroups that cater to communities of CRM professionals and professional associations. A rich source of experience, business models, and best practices is available for you to join. Some sites require paid membership, while most are free. Some require registration to access information such as articles and whitepapers.

News

The news category contains sites that track and keep you up-to-date on news and events in the CRM sector. It might include search directories and magazine sites that are focused primarily on reporting news and events in the industry.

Publications

Publication sites specialize in publishing for the CRM professional, including online articles and print magazines and publications. These sites are good for conducting research using articles, journals, and whitepapers on CRM topics.

Resources

The resource category lists vendors, consultants, service companies, and other resources for the CRM community. It includes sites that categorize and provide searchable databases of vendors providing services and products for CRM, as well as selected sites of vendors themselves.

Inspiration

The final category is sites that provide sales and marketing inspiration. Drawing on resources from marketing and sales disciplines, these sites provide the inspiration to find the next customer and implement the next marketing initiative.