In this chapter
Market Dynamics
Microsoft's Reseller Partner Channel
Three Aspects of Corporate CRM
Data Warehousing
Other Services Related to CRM
Solutions of the Small and Mid-Sized Business
Use Case Corner
Summary
The CRM marketplace comprises all the products and services focusing on sales, service, and marketing applications. Various competitors and alternative product vendors offer support for the related aspects of CRM. The SME can find products delivering these aspects through a number of different avenues.
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