Every organization needs a system of records to manage data, control it, and use it for their growth. This often leads to embracing business applications for managing their resources well and to keep improving the business process. With cloud computing providing so many benefits, such as flexibility, efficiency, security, and more uptime, organizations are now looking to go for digital transformation to move from on-premises business applications to cloud-enabled business applications.

Dynamics 365 is a cloud service offering from Microsoft, combining several business needs into a single, scalable, and agile platform, allowing organizations to bring in this much-needed digital transformation.

This chapter will introduce you to Microsoft Dynamics 365 and share the details of various apps, solution elements, buying choices, and complementary tools. We hope you will get an insight into the various tools, offerings, and options provided by Microsoft in Dynamics 365. This may help you in your business transformation initiatives and solution and platform evaluation, spanning customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI).

Let's explore the topics we are going to cover in this chapter:

• What is Microsoft Dynamics 365?
• Microsoft Dynamics 365 apps
• Exploring Power Platform
• Complementing/supporting tools with Microsoft Dynamics 365
• Dynamics 365 for Finance and Operations apps
• App source