We recommend the following best practices while managing support or issues in Dynamics 365 for Finance and Operations, Enterprise edition:

• Always use VSTS sync with LCS BPM. This ensures end-to-end traceability.
• Leverage Dynamics 365 for Finance and Operations or LCS to raise any support issues.
• The issue should always be supported with information regarding its impact, symptoms, and task guides, along with steps and developer recording.
• Issue management should be done in VSTS until its closure and an issue should only be closed by the originator.

• Issue tracking should cover ownership assignments and artifacts linking with requirements, test cases, and other issues or bugs.
• Ensure a rigorous release and test process to ensure there's a minimal impact on working solutions.
• Always use telemetric data in the form of monitoring and diagnosis so that you're proactive when managing your Dynamics 365 for Finance and Operations production instance.