Glancing on resources for support

With a lot of choices comes a lot of decision-making; hence, we would like to empower you with various helpful resources that will allow you to maintain your Dynamics 365 solution.

You can find out more about the issue at hand using a number of options, as follows:

  • Issue search (LCS): Always search with keywords in LCS for the issue or situation to see whether it's a known issue and for possible solutions or workarounds. Here, you search not only for an issue but also its triage history, fixes, and solution information for resolution. The following screenshot shows the icon tile for issue search:
  • Microsoft help documentation (wiki): This is a single place for all help content for Dynamics 365 for Finance and Operations, Enterprise edition (the link to the documentation is https://docs.microsoft.com/en-us/dynamics365/operations).
  • Forums and blogs: Always search for whether the issue or situation you are facing was ever faced by someone and whether a potential analysis and solution is available in these forums. These forums include but are not limited to the following:
  • Google or Bing search: If nothing can be found, just try searching the entire web using a good search engine to find a solution to your situation.
  • Advisor, MVP, and experts: When a solution has been identified and you are unsure whether to go with it or not, or a solution hasn't been found, it is best to approach an expert from that area.
  • Dynamics Learning Portal (DLP): DLP has evolved a lot and is a great knowledge repository for partners to leverage detailed documentation from Microsoft about its product and features. This portal is available to Microsoft Dynamics partners only.
  • Roadmap: We are all curious about the future and what may come next, so visiting the roadmap site is going to help you plan your future solution growth. For further information, please go to https://dynamics.microsoft.com/en-us/roadmap/finance/ and https://dynamics.microsoft.com/en-us/roadmap/supply-chain-management/.
  • Feedback: If you want to help Microsoft when it comes to improving Dynamics 365 and its family of products and solutions, you can go to https://experience.dynamics.com/ideas/ and share ideas, suggestions, and feedback.
  • Portals: There are two portals, namely, for customers and partners. To go to these portals, go to the following links:
Please verify whether your team or partner has evaluated all the preceding options before logging a support incident with Microsoft.

Now, let's explore various support tools that are available in LCS that are recommended for your implementation journey. 

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