Dynamics 365 Customer Service is an omnichannel solution to unify the way customers and prospects experience your business. There are several dashboards in Dynamics 365 for customer service as well. The following screenshot depicts one of the dashboards:
Users can create consistency and loyalty at all touchpoints across various experience channels such as self-service, peer-to-peer service, and assisted service. It also proactively addresses issues by detecting the customers' intent and social sentiment.
Use the following link to learn more about Dynamics 365 Customer Service: https://dynamics.microsoft.com/en-us/customer-service/overview/.
Expect an increase in CSAT (short for Customer Satisfaction) and retention by providing personalized and consistent engagements and proactive addressing of service issues.