Class Preparation and Personal Study
To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.
Reflecting on Target Skill
On page 390, this chapter opens by presenting a target management skill along with related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information within the chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.
Know Key Terms
Understanding the following key terms is critical to your understanding of chapter material. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.
Know How Management Concepts Relate
This section comprises activities that will further sharpen your understanding of management concepts. Answer essay questions as completely as possible.
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17-1. Describe the three main steps in the controlling process.
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17-2. What is the difference between a problem and a symptom? Use an example to support your response.
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17-3. Describe the six steps involved with information system performance.