1. John Koetsier, “Zappos’ Culture Coach: How ‘Squishy’ Stuff Like Culture Took Us to a Billion Dollars in Revenue,” VentureBeat, February 17, 2013, http://venturebeat.com; Katherine Duncan, “The Positive Influence,” Entrepreneur (March 2013): 62; Jeffrey Hollender, “Lessons We Can All Learn from Zappos CEO Tony Hsieh,” Guardian, March 14, 2013, http://www.theguardian.com; Zappos, “Zappos Family Core Values,” http://about.zappos.com, accessed April 15, 2014; Zappos, “Zappos Blogs,” http://blogs.zappos.com, accessed April 15, 2014; Bill Taylor, “Why Amazon Is Copying Zappos and Paying Employees to Quit,” Harvard Business Review, April 14, 2014, http://blogs.hbr.org.

2. Maria A. Dixon and Debbie S. Dougherty, “Managing the Multiple Meanings of Organizational Culture in Interdisciplinary Collaboration and Consulting,” Journal of Business Communication 47, no. 1 (January 2010): 3–19.

3. For notable research on the effects of organization culture on workplace performance, see: Md. Zabid Abdul Rashid, Murali Sambasivan, and Juliana Johari, “The Influence of Corporate Culture and Organizational Commitment on Performance,” Journal of Management Development 22 (2003): 708; see also: Lynn Waters, “Cultivate Corporate Culture and Diversity,” Nursing Management 35 (2004): 36.

4. J. Chatman and D. F. Caldwell, “People and Organizational Culture: A Profile Comparison Approach to Assessing Person-Organization Fit,” Academy of Management Journal (September, 1991): 487–516.

5. Mary G. Locke and Lucy Guglielmino, “The Influence of Subcultures on Planned Change in a Community College,” Community College Review 34, no. 2 (October 2006): 108–128.

6. For an interesting study exploring African female executives and dominant culture organizations, see: Patricia S. Parker, “Negotiating Identity in Raced and Gendered Workplace Interactions: The Use of Strategic Communication by African American Women Senior Executives within Dominant Culture Organizations,” Communication Quarterly 50, no. 3/4 (Summer 2002): 251.

7. Stefan Stern, “Wake Up and Smell the Coffee on Your Corporate Culture,” Financial Times (March 27, 2007): 12.

8. Victor S. L. Tan, “Transforming Your Organization,” New Straits Times (June 16, 2007): 58.

9. Caroline Fairchild, “Marriott Gets Small to Go Big,” World’s Most Admired Companies, Fortune, February 6, 2014, http://money.cnn.com; Marriott International, “About Marriott International: Find Your World,” http://www.marriott.com, accessed April 15, 2014; Marriott International, Our Tradition of Integrity: Business Conduct Guide, 2011, accessed at http://www.marriott.com; Jill Becker, “Room at the Top,” Success, October 2013, Business Insights: Global, http://bi.galegroup.com.

10. B. C. Madu, “Organization Culture as Driver of Competitive Advantage,” Journal of Academic and Business Ethics 5 (2012): 1–9. Organization culture is so important that some organizations appoint a vice president of corporate culture. See: HDL, Inc., “Health Diagnostic Laboratory Names Scott Blackwell Vice President of Corporate Culture,” Lab Business Week (2012): 16.

11. Mike Foster, “Be Positive!” Construction Distribution 10, no. 2 (October/November 2007): 80.

12. Julie Verity, “Understanding Success: Economics and Human Nature,” Business Strategy Series 8, no. 5 (2007): 330.

13. “Finding the Right Fit: Nearly Half of Workers Have Misjudged an Employer’s Culture,” PR Newswire (May 23, 2007).

14. Douglas MacMillan, “A Twitter Code of Conduct,” BusinessWeek, May 8, 2009, http://www.businessweek.com.

15. Kim S. Cameron and Robert E. Quinn, Diagnosing and Changing Organizational Culture (Reading, MA: Addison Wesley, 1999).

16. Southwest.com, http://southwest.com/about_swa/?ref=abtsw_fgn, accessed November 26, 2007.

17. For an interesting discussion of the problems that can arise in mentoring relationships, see: Dawn E. Chandler, Lillian Eby, and Stacy McManus, “When Mentoring Goes Bad,” MIT Sloan Management Review, May 24, 2010, http://sloanreview.mit.edu.

18. Kim S. Cameron and Robert E. Quinn, Diagnosing and Changing Organizational Culture (Reading, MA: Addison Wesley 1999), 32.

19. Google’s corporate culture, www.google.com/corporate/culture.html, accessed November 26, 2007. To explore the significance of Google’s corporate culture, see: Antonio Ortega-Parra, and Miguel Ángel Sastre-Castillo, “Impact of Perceived Corporate Culture on Organizational Commitment,” Management Decision 51, no. 5 (2013): 1071–1083.

20. The environment in most professional services firms fits the description of a market culture. For a discussion of how a consulting firm intentionally challenged a tenet of that culture by instituting planned, uninterrupted time off, see: Leslie A. Perlow and Jessica L. Porter, “Making Time Off Predictable—and Required,” Harvard Business Review, October 2009, http://hbr.org.

21. Kim S. Cameron and Robert E. Quinn, Diagnosing and Changing Organizational Culture (Reading, MA: Addison Wesley, 1999), 186–201; Yung-Ho Cho, Gyu-Chang Yu, Min-Kyu Joo, and Chris Rowley, “Changing Corporate Culture Over Time in South Korea” Asia Pacific Business Review 20, no. 1 (2014): 9.

22. Kim S. Cameron and Robert E. Quinn, Diagnosing and Changing Organizational Culture (San Francisco: Jossey Bass, 2011), 233–245.

23. Howard Risher, “Fostering a Performance-Driven Culture in the Public Sector,” Public Manager 36, no. 3 (Fall 2007): 51–56; Kyle Ristig, “Corporate Culture and Performance,” Allied Academies International Conference, Academy of Organizational Culture, Communications and Conflict, Proceedings18, no. 2 (2013): 25.

24. Steven T. Taylor, “Memphis Firm Proves Itself to Be Truly Team-Oriented,” Of Counsel (August 2013): 3–5; Ted Carter, “Risk Taking, Creative Strategies Propel Butler Snow,” Mississippi Business Journal, March 1, 2013, http://msbusiness.com; Butler Snow home page, http://www.butlersnow.com, accessed April 15, 2014.

25. Yi-Jen Chen, “Relationships among Service Orientation, Job Satisfaction, and Organizational Commitment in the International Tourist Hotel Industry,” Journal of American Academy of Business 1, no. 2 (September 2007): 71.

26. For an interesting discussion of what employers can do to enhance job satisfaction among their employees, see: Paul Fairlie, “10 Ways to Make Work More Meaningful,” Workforce Management, February 2010, http://www.workforce.com.

27. Jacquelyn Smith, “America’s Reputable Companies,” Forbes, April 4, 2012, http://www.forbes.com/sites/jacquelynsmith/2012/04/04/americas-most-reputable-companies, accessed May 26, 2012.

28. The remainder of this section is based upon Jean Thilmany, “Supporting Ethical Employees,” HR Magazine 52, no. 9 (September 2007): 105.

29. Brian Hindo, “At 3M, a Struggle Between Efficiency and Creativity; How CEO George Buckley Is Managing the Yin and Yang of Discipline and Imagination,” BusinessWeek (June 11, 2007): 8.

30. Mathew L. Sheep, “Nurturing the Whole Person: The Ethics of Workplace Spirituality in a Society of Organizations,” Journal of Business Ethics 66, no. 4 (2006): 357–375.

31. Jean-Claude Garcia-Zamor, “Workplace Spirituality and Organizational Performance,” Public Administration Review 63, no. 3 (May/June 2003): 355.

32. Jeff Mortimer, “Help Wanted: New Blood, Ideas Must Fuel Inclusive, Expanding Corporate Culture,” Automotive News, October 29, 2007, T184.

33. Betsy Morris, “New Rule: The Customer Is King,” July 11, 2006, CNNMoney.com.

34. The following section draws heavily from M. Higgins, Craig Mcallaster, Samuel C. Certo, and James P. Gilbert, “Using Cultural Artifacts to Change and Perpetuate Strategy,” Journal of Change Management 6, no. 4 (December 2006): 397–415.

35. Michelle V. Rafter, “The Hive Mind at Work,” Workforce Management, May 2010, http://www.workforce.com.

36. http://www.microsoft.com/about/en/us/default.aspx, accessed December 1, 2010.

37. This discussion is based on Harrison M. Trice and Janice M. Beyer, The Cultures of Work Organizations (Upper Saddle River, NJ: Prentice Hall, 1993), 271–272.

38. Dennis Nishi, “To Persuade People, Tell Them a Story,” Wall Street Journal, November 9, 2013, http://online.wsj.com; Harrison Monarth, “The Irresistible Power of Storytelling as a Strategic Business Tool,” Harvard Business Review, March 11, 2014, http://blogs.hbr.org; Harvey Deutschendorf, “The Simple Science to Good Storytelling,” Fast Company, February 21, 2014, http://www.fastcompany.com.

39. J. Kerr and J. W. Slocum, Jr., “Managing Corporate Culture Through Reward Systems,” Academy of Management Executive 19, no. 4 (2005): 130.

40. This section is based largely on Catherine Filstad, “How Newcomers Use Role Models in Organizational Socialization,” Journal of Workplace Living 16 (2004): 396–410.

41. Michael Stewart, “The Road to Recovery: Four Crucial Steps to Regain Employees’ Trust,” Workforce Management, June 2010, http://www.workforce.com.

42. For discussion of the importance of trust in corporate culture, see: I. M. Millstein and H. J. Gregory, “Rebuilding Trust: The Corporate Governance Opportunity for 2012,” Corporate Governance Advisor 20, no. 2 (2012): 8–12.

43. “That ‘Unique’ Organizational Culture at Jones Day: Actually Already the Prevailing Model in Social Media,” Law and More, May 24, 2010, http://lawandmore.typepad.com; Elie Mystal, “New Recruits at Jones Day Better Make Great Pets,” Above the Law, May 24, 2010, http://abovethelaw.com; Elie Mystal, “Jones Day: Secrecy Breeds Strength?” Above the Law, September 14, 2009, http://abovethelaw.com.

44. Developed by the Institute for Business, Technology, and Ethics (IBTE); www.customerfocusconsult.com/articles/articles_template.asp?ID=36.

45. “Use of Corporate Culture to Spur Growth in a Firm,” Africa News (October 16, 2007).

46. Anne VanderMey, “Yes, Goldman Sachs Really Is a Great Place to Work,” Fortune, January 16, 2014, http://money.cnn.com; Goldman Sachs, “Why Goldman Sachs? Our Culture,” http://www.goldmansachs.com, accessed April 15, 2014; Goldman Sachs, “Who We Are,” http://www.goldmansachs.com, accessed April 15, 2014; Peter Lattman, “An Ex-Trader, Now a Sociologist, Looks at the Changes in Goldman,” New York Times, September 30, 2013, http://dealbook.nytimes.com; HBR Ideacast, “How Goldman Sachs Drifted,” Harvard Business Review, October 3, 2013, http://blogs.hbr.org.