Preface xix
About the Authors xxxi
Part 1 Introduction to Modern Management 1
1 Introducing Modern Management: Concepts and Skills 1
Part 2 Modern Management Challenges 24
2 Managers, Society, and Sustainability 24
3 Management and Diversity 51
4 Managing in the Global Arena 78
Part 3 Planning 105
5 Plans and Planning Tools 105
6 Making Decisions 131
7 Strategic Planning: Strategies, Tactics, and Competitive Dynamics 152
Part 4 Organizing 175
8 Fundamentals of Organizing 175
9 Responsibility, Authority, and Delegation 197
10 Human Resource Management 218
11 Changing Organizations: Stress, Conflict, and Virtuality 240
Part 5 Influencing 265
12 Influencing and Communication 265
13 Leadership 289
14 Motivation 318
15 Groups and Teams 342
16 Managing Organization Culture 367
Part 6 Controlling 390
17 Controlling, Information, and Technology 390
18 Production and Control 415
Appendix 1: Managing: History and Current Thinking 444
Appendix 2: Management and Entrepreneurship: Handling Start-Ups and New Ventures 466
Appendix 3: Encouraging Creativity and Innovation 484
Glossary 509
Author Index 521
Subject Index 528
3.143.22.23