Class Preparation and Personal Study

To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.

Reflecting on Target Skill

On page 342, this chapter opens by presenting a target management skill along with a list of related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information within this chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.

Know Key Terms

Understanding the following key terms is critical to your preparing for class. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.

  1. group 344

  2. formal group 344

  3. command group 345

  4. task group 345

  5. committee 345

  6. groupthink 347

  7. work team 348

  8. informal group 349

  9. interest group 349

  10. friendship group 350

  11. sociometry 350

  12. sociogram 351

  13. team 353

  14. problem-solving team 353

  15. self-managed team 354

  16. cross-functional team 354

  17. forming 355

  18. storming 355

  19. norming 355

  20. performing 355

  21. adjourning 356

Know How Management Concepts Relate

This section comprises activities that will sharpen your understanding of team concepts. Answer essay questions as completely as possible.

  1. 15-1. What is the difference between a group and a team?

  2. 15-2. As a manager, would you ever create a team that is both problem solving and cross-functional? Explain.

  3. 15-3. What signs would you look for as a manager that indicate a team in your organization is “storming”? What would you do if the team was indeed “storming”? Why?

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