Illusion of control, 472
Immigrants, workforce, 56
Importing, 87
In Search of Excellence (Peters and Waterman),
Incremental improvement process, 497–499
Individualism, 93
Industry environment, 158–159
Influencing function, , f
communication, 268
emotional intelligence, 269
leadership, 291
social networking, 269
subsystems, 267f
f
Informal groups
benefits of, 350
communication, 351
evolution of, 352
example, 350f
friendship groups, 350
Homans Model, 352
interest groups, 349
managing, 350–351
sociograms, 351f
sociometry, 350–351
Informal organizational communication, 279
grapevine, 280–281
patterns of, 280
serial transmission, 280
Informal structure, 181
Information
appropriateness, 399–400, 405
characteristics of, 400f
data and, 399
decision-making, 399–401
evaluating, 402, 402f
overload, 401
quality, 399, 401
quantity, 399, 401
timeliness, 399, 401
value of, 399, 402–403
Information asymmetry, 470
Information systems (IS), 409
appropriateness of information, 406f
defined, 403
effectiveness, 407f
operating, 403, 404f
quality of information, 406
security, 405, 407, 411
social media, 404
user satisfaction, 405–406
workforce, 405–407
Information technology (IT), 403
Innovation, 445, 504
challenge case, 485–486, 502
creativity and, 491
defined, 491
Innovation dimension of organization culture, 377
Innovation process
developing, 493–494
diffusing, 494
integrating, 494
inventing, 492–493
management ideas, 493
monitoring, 494
process ideas, 493
product ideas, 493
reverse innovation, 494
steps in, 495f
technology ideas, 493
Insider trading, 38
Inspection, 433
Insufficient capacity, 423
Integrating (innovation), 494
Interacting skill, 165
Internal environment, 159
International joint ventures, 88
International market agreements, 88–89
International markets, 79
International organizations, 80. See also Multinational corporations (MNC)
centralization, 211
challenge case, 79, 97–98
cultural barriers, 273
decentralization, 209–211
defined, 82
human resources, 225
leadership, 294
level of involvement, 82f
location strategy, 424
management careers, 15
motivational communication, 328
organization culture, 370
organizational change, 249
pluralism and, 65
power, 397
stakeholders, 30
teams, 357
trust and, 358
Interpersonal communication, 271
decoder/destination, 271
field of experience, 272f
message, 271
microbarriers, 272–274
nonverbal, 275–277
process, 271f
signal, 271
source/encoder, 271
successful, 271
unsuccessful, 271–272
verbal, 275–276
Intuition, 140
Inventing, 492
Inventory, 410–411
Investment, foreign, 80, 80f–
81f, 85
