Class Preparation and Personal Study

To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.

Reflecting on Target Skill

On page 415, this chapter opens by presenting a target management skill along with a list of related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information within the chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.

Know Key Terms

Understanding the following key terms is critical to your preparing for class. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.

  1. production 417

  2. productivity 417

  3. quality 418

  4. quality assurance 420

  5. statistical quality control 420

  6. quality circle 420

  7. automation 420

  8. robotics 420

  9. operations management 422

  10. effectiveness 422

  11. efficiency 422

  12. capacity strategy 423

  13. location strategy 423

  14. product strategy 424

  15. process strategy 424

  16. layout strategy 425

  17. layout 425

  18. product layout 425

  19. process (functional layout) 425

  20. fixed-position layout 425

  21. human resources strategy 426

  22. labor force planning 426

  23. job design 427

  24. work methods analysis 427

  25. motion-study techniques 427

  26. work measurement methods 427

  27. operations control 427

  28. just-in-time (JIT inventory control) 427

  29. pure-preventive maintenance policy 428

  30. pure-breakdown (repair policy) 428

  31. budget 429

  32. zero-base budgeting 430

  33. variable budget 430

  34. ratio analysis 431

  35. materials control 432

  36. control tool 432

  37. management by exception 433

  38. break-even analysis 434

  39. fixed cost 434

  40. variable cost 434

  41. total cost 434

  42. total revenue 434

  43. profit 434

  44. loss 434

  45. break-even point 434

  46. decision tree analysis 436

  47. process control 436

  48. value analysis 436

  49. computer-aided design (CAD) 437

  50. computer-aided manufacturing (CAM) 437

Know How Management Concepts Relate

This section comprises activities that will sharpen your understanding of management concepts. Answer essay questions as completely as possible.

  1. 18-1. Describe the relationship between quality and pro-ductivity.

  2. 18-2. Define capacity strategy and describe the five steps involved in making capacity decisions.

  3. 18-3. Compare and contrast the following operations controls: maintenance control, cost control, budgetary control, and ratio analysis.

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