- Full-Circle Learning MyLab™: Learning Full Circle for Marketing, Management, Business Communication, Intro to Business, and MIS
- Modern Management concepts and skills
- Modern Management concepts and skills
- Brief Contents
- Contents
- Preface
- About the Authors
- Part 1 Introduction to Modern Management
- 1 Introducing Modern Management Concepts and Skills
- Part 2 Modern Management Challenges
- 2 Managers, Society, and SustainabilityManagers, Society, and Sustainability
- Target Skill
- Fundamentals of Social Responsibility
- Social Responsiveness
- The Social Audit Challenge
- The Philanthropy Challenge
- The Sustainable Organization Challenge
- Managers and Ethics
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 3 Management and Diversity
- Target Skill
- Defining Diversity
- Advantages of Diversity in Organizations
- Challenges that Managers Face in Working with Diverse Populations
- Strategies for Promoting Diversity in Organizations
- How Managers Promote Diversity
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 4 Managing in the Global Arena
- Target Skill
- Fundamentals of International Management
- Categorizing Organizations by Level of International Involvement
- Multinational Corporations
- The Workforce of Multinational Corporations
- Management Functions and Multinational Corporations
- Transnational Organizations
- International Management: Special Issues
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 2 Managers, Society, and SustainabilityManagers, Society, and Sustainability
- Part 3 Planning
- 5 Plans and Planning Tools
- Target Skill
- General Characteristics of Planning
- Types of Plans
- Steps in the Planning Process
- Organizational Objectives: Planning’s Foundation
- Management by Objectives (MBO)
- Planning Tools
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 6 Making Decisions
- 7 Strategic Planning Strategies, Tactics, and Competitive Dynamics
- Target Skill
- Strategic Planning and Strategy
- Strategic Management Process
- Environmental Analysis
- Establishing Organizational Direction
- Strategy Formulation: Tools
- Strategy Implementation
- Strategic Control
- Tactical Planning
- Competitive Dynamics
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 5 Plans and Planning Tools
- Part 4 Organizing
- 8 Fundamentals of Organizing
- 9 Responsibility, Authority, and Delegation
- 10 Human Resource Management
- 11 Changing Organizations Stress, Conflict, and Virtuality
- Target Skill
- Fundamentals of Changing an Organization
- Factors to Consider When Changing An Organization
- Change and Stress
- Change and Conflict45
- Virtuality
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- Part 5 Influencing
- 12 Influencing and Communication
- Target Skill
- Fundamentals of Influencing
- Emotional Intelligence
- Communication
- Interpersonal Communication
- How Interpersonal Communication Works
- Successful and Unsuccessful Interpersonal Communication
- Barriers to Successful Interpersonal Communication
- Feedback and Interpersonal Communication
- Gathering and Using Feedback
- Achieving Communication Effectiveness
- Verbal and Nonverbal Interpersonal Communication
- The Importance of Nonverbal Communication
- Interpersonal Communication
- Interpersonal Communication in Organizations
- Encouraging Organizational Communication
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 13 Leadership
- Target Skill
- Defining Leadership
- Early Approaches to Leadership
- More Recent Approaches to Leadership
- A Special Situation: How Leaders Make Decisions
- Leaders Changing Organizations
- Leaders Coaching Others
- Leadership: Emerging Concepts for Modern Times
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 14 Motivation
- Target Skill
- Defining Motivation
- Process Theories of Motivation
- Content Theories of Motivation: Human Needs
- Importance Of Motivating Organization Members
- Strategies for Motivating Organization Members
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management SkillS Exercises
- Endnotes
- 15 Groups and Teams
- Target Skill
- Groups
- Kinds of Groups in Organizations
- Managing Work Groups
- Teams
- Stages of Team Development
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- 16 Managing Organization Culture
- Target Skill
- Fundamentals of Organization Culture
- Functions of Organization Culture
- Types of Organization Culture
- Building A High-Performance Organization Culture
- Keeping Organization Culture Alive and Well
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Experiential Exercises Exploring the Values of New Recruits
- You and Your Career
- Building Your Management Skills Portfolio
- Skills Activities
- Endnotes
- 12 Influencing and Communication
- Part 6 Controlling
- 17 Controlling, Information, and Technology
- 18 Production and Control
- Target Skill
- Production and productivity
- Quality and Productivity
- Operations Management
- Operations Control
- Operations Control Tools
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Endnotes
- Appendix 1 Managing History and Current Thinking
- Target Skill
- The Classical Approach
- The Behavioral Approach
- The Management Science Approach
- The Contingency Approach
- The System Approach
- Learning Organization: A New Approach?
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Experiential Exercises
- Appendix 2 Management and Entrepreneurship: Handling Start-Ups and New Ventures
- Target Skill
- Fundamentals of Entrepreneurship
- Types of Opportunities
- Opportunity Identification
- Opportunity Evaluation
- Opportunity Exploitation
- Financing Exploitation
- Corporate Entrepreneurship
- Social Entrepreneurship
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Experiential Exercises
- Appendix 3 Encouraging Creativity and Innovation
- Target Skill
- Creativity
- Creativity in Individuals
- Increasing Creativity in Organizations
- Innovation and Creativity
- The Innovation Process
- Catalyst for Creativity and Innovation: Total Quality Management
- The Quality Improvement Process
- Challenge Case Summary
- Developing Management Skill
- Class Preparation and Personal Study
- Management Skills Exercises
- Experiential Exercises
- Glossary
- Author Index
- Subject Index
A
Abbott Laboratories, 469
Abell, Scott, 462
Acapulco Mexican Restaurant & Cantina, 214
Activision, 488
Adams, J. Stacy, 322
Adelphia, 306
Advantage Fitness Products, 472
Adventist Health Systems, 363
Aetna, 233
Aflac, 499
Agrawal, Anupam, 294
Akerson, Dan, 224
Alexis, Marcus, 135
Allscripts, 241
Allstate Insurance Co., 380f
Amazon.com, 112, 167–168, 313, 368, 420–421, 470t, 475, 491, 491t
American Can Company, 40
American Heart Association, 15
American Society of Quality and Control, 497
Amos, Daniel, 499
Anita Borg Institute, 319
Antoine Amrani Chocolates, 504
Apotheker, Léo, 148
Aquilano, Nicholas J., 422
Arch Chemicals, 26
Armstrong, David, 145
Armstrong International, 145
Arnoff, E. Leonard, 454
Arpey, Gerard J., 322
Arrow Electronics, 82
Ash, Mary Kay, 379
AT&T, 227
Atlantic Richfield, 27
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