1. Joseph Walker, “IBM CEO Candidate Talks about His Rise,” FINS, July 21, 2011, http://it-jobs.fins.com; IBM, “Rodney C. Adkins,” IBM News Room: Biographies, September 2011, http://www-03.ibm.com; Derek T. Dingle and Caroline Clarke, “Powered by Success: Corporate Executive of the Year,” Black Enterprise, September 2011, EBSCOhost, http://web.ebscohost.com; Spencer E. Ante and Joann S. Lublin, “IBM’s Rometty Kept on Rising,” Wall Street Journal, October 27, 2011, http://online.wsj.com.

2. For an interesting discussion of how the World Bank is launching a pilot program to address the scarcity of well-trained managers in developing and transitional countries, see “Improving Management in Developing Countries,” Finance & Development 40, no. 2 (June 2003): 5.

3. The Simple Truth About the Gender Pay Gap. Rep. American Association of University Women, 2011, http://www.aauw.org/learn/research/simpleTruth.cfm.

4. “Shareholders Win One at Home Depot: An Arrogant CEO’s Exorbitant Pay Had No Relation to Sagging Stock Price,” Knight Ridder Tribune Business News, January 15, 2007, 1.

5. Alan Murray, “A Gathering Consensus on CEO Pay,” Wall Street Journal, March 15, 2006, A2.

6. Jerry W. Markham, “The Politics of Executive Pay: Ideology, Not ‘Social Justice,’ Fuels Calls for Restraints on Executive Compensation,” Regulation (March 22, 2011): 38–43.

7. John R. Schermerhorn, Jr., Management (New York: John Wiley & Sons, Inc., 2005), 19.

8. Jacqueline McLean, “Making Things Happen,” The British Journal of Administrative Management (October/November 2006): 16.

9. Gary Hamel and C. K. Prahalad, “Seeing the Future First,” Fortune (September 5, 1994): 64–70; Paul J. Di Stefano, “Strategic Planning—Both Short Term and Long Term,” Rough Notes 149, no. 8 (August 2006): 26.

10. T. L. Stanley, “Management: A Journey in Progress,” Supervision 67, no. 12 (December 2006): 15–18.

11. Jared Sandberg, “Office Democracies: How Many Bosses Can One Person Have?” Wall Street Journal, November 22, 2005, B1.

12. In early management literature, the term motivating was commonly used to signify this people-oriented management function. The term influencing is used consistently throughout this text because it is broader and permits more flexibility in discussing people-oriented issues. Later in the text, motivating is discussed as a major part of influencing.

13. Ray Fisman and Tim Sullivan, “The Most Efficient Office in the World,” Slate, July 31, 2013, http://www.slate.com; Ralph Blumenthal, “Passports Just in Time for Boarding,” New York Times, June 25, 2010, http://www.nytimes.com; Carl Siegmund, “Sandy’s Aftermath: Passport Agencies Unite to Help Customers in Need,” State Magazine (U.S. Department of State), February 2013, pp. 22–23, accessed at http://www.state.gov/m/dghr/statemag/; City of New York, “NYC Citywide Administrative Services: Department of State,” http://a856-gbol.nyc.gov/gbolwebsite/255.html, accessed February 7, 2014.

14. For an interesting discussion of measuring operational efficiency in the airline industry, see: Wann-Yih Wu and Ying-Kai Liao, “A Balanced Score Card Envelopment Approach to Assess Airlines’ Performance,” Industrial Management (2014): 123–143.

15. William Wiggenhorn, “Motorola U: When Training Becomes an Education,” Harvard Business Review (July/August 1990): 71–83.

16. Mitchell Bingemann, “Telstra Rings in New Era with More Management Changes,” The Australian, March 30, 2010, http://www.theaustralian.com; Almar Latour and Lyndal McFarland, “If You Don’t Deliver Numbers You Aren’t Doing Your Job,” Wall Street Journal, March 15, 2010, http://online.wsj.com.

17. Wyatt Wells, “Concept of the Corporation,” Business History Review 81, no. 1 (Spring 2007): 142.

18. Henri Fayol, General and Industrial Management (London: Sir Isaac Pitman & Sons, 1949).

19. B. C. Forbes, Forbes (March 15, 1976): 128.

20. Les Worrall and Cary Cooper, “Management Skills Development: A Perspective on Current Issues and Setting the Future Agenda,” Leadership & Organization Development Journal 22, no. 1 (2001): 34–39.

21. Robert L. Katz, “Skills of an Effective Administrator,” Harvard Business Review (January/February 1955): 33–41.

22. Tanya Mohn, “Going Global, Stateside,” New York Times, March 8, 2010, http://www.nytimes.com.

23. For an interesting discussion of tools for human skill in encouraging food-handling safety, see: Ungku Fatimah Abidin, Ungku Zainal, Susan W. Arendt, and Catherine H. Strohbehn, “Exploring the Culture of Food Safety: The Role of Organizational Influencers in Motivating Employees’ Safe Food-Handling Practices,” Journal of Quality Assurance in Hospitality & Tourism 14, no. 4 (2013): 321.

24. Dennis Nishi, “‘Soft Skills’ Can Help You Get Ahead,” Wall Street Journal, May 18, 2013, http://online.wsj.com; Millennial Branding, “Millennial Branding and American Express Release New Study on Gen Y Workplace Expectations,” news release, September 3, 2013, http://millennialbranding.com; Sue Shellenbarger, “Shaking Off a Shy Reputation at Work,” Wall Street Journal, January 14, 2014, http://online.wsj.com; Dan Schawbel, “Develop Your Soft Skills for Workplace Success,” Fast Track (Intuit blog), April 12, 2013, http://quickbase.intuit.com.

25. Gary Yukl, Angela Gordon, and Tom Taber, “A Hierarchical Taxonomy of Leadership Behavior: Integrating a Half Century of Behavior Research,” Journal of Leadership & Organizational Studies 9, no. 1 (Summer 2002): 15–32.

26. Tim O. Peterson and David D. Van Fleet, “The Ongoing Legacy of R. L. Katz: An Updated Typology of Management Skills,” Management Decision 42, no. 10 (2004): 1297–1308.

27. Don Hellriegel and John W. Slocum, Jr., Organizational Behavior, 13th ed. (Mason, OH: Thomson South-Western, 2010), 6.

28. Perri Capell, “Why Increased Pay Isn’t Always Best Reason to Accept Another Job,” Wall Street Journal, December 19, 2006, B8.

29. For a study exploring the role of burnout in career plateauing, see: Zakaria Sorizehi, Abbas Samadi, Rohallah Sohrabi, and Nasser Kamalipoor, “Studying the Relationship Between Plateauing in Career Progression Path with Personnel Burnout,” Interdisciplinary Journal of Contemporary Research in Business 5, no. 3 (2013): 627–638.

30. Patrick J. Purcell, “Older Workers: Employment and Retirement Trends,” Monthly Labor Review 123, no. 10 (October 2000): 19–30.

31. John W. Slocum, Jr., William L. Cron, and Linda C. Yows, “Whose Career Is Likely to Plateau?” Business Horizons (March/April 1987): 31–38.

32. Robert N. Lussier, Management Fundamentals: Concepts, Applications, Skill Development (Mason, OH: South-Western, 2012).

33. Cecilia Capuzzi Simon, “The World Is Their Workplace,” New York Times, February 3, 2013, Business Insights: Global, http://bi.galegroup.com; Ken Tysiac, “Can You Succeed in Finance without International Experience?” Journal of Accountancy, July 19, 2013, http://www.journalofaccountancy.com; Ken Favaro, “Is There Really Such Thing as a ‘Global CEO’?” Fortune, April 16, 2013, http://management.fortune.cnn.com; Burak Koyuncu, “Can International Experience Harm Careers?” Diversity Executive, May 16, 2012, http://diversity-executive.com.

34. Paul H. Thompson, Robin Zenger Baker, and Norman Smallwood, “Improving Personal Development by Applying the Four-Stage Career Model,” Organizational Dynamics (Autumn 1986): 49–62.

35. Kenneth Labich, “Take Control of Your Career,” Fortune (November 18, 1991): 87–90; Buck Blessing, “Career Planning: Five Fatal Assumptions,” Training and Development Journal (September 1986): 49–51.

36. Thomas J. Peters, Jr., “The Best New Managers Will Listen, Motivate, Support,” Working Woman (September 1990): 142–143, 216–217.

37. Ann Pomeroy, “Peak Performances,” HR Magazine 52, no. 4 (April 2007): 48–53.

38. Jan Torrisi-Mokwa, “The Seven Questions Firm Leaders Need to Ask to Advance Professional Women More Effectively,” CPA Practice Management Forum 2, no. 12 (December 2006): 13–14.

39. Facebook, http://www.facebook.com, accessed March 25, 2010. For an interesting discussion of the challenges of dual-career versus single-career couples, see: David F. Elloy and Catherine R. Smith, “Patterns of Stress, Work-Family Conflict, Role Conflict, Role Ambiguity, and Overload Among Dual-Career and Single-Career Couples: An Australian Study,” Cross-Cultural Management 10, no. 1 (2003): 55.

40. Sharon Meers and Joanna Strober, Getting to 50/50: How Working Couples Can Have It All by Sharing It All (New York: Bantam, 2000). For additional information, see: Jacqueline B. Stanfield, “Couples Coping with Dual Careers: A Description of Flexible and Rigid Coping Styles,” Social Science Journal 35, no. 1 (1998): 53–64.

41. M. Dempsey, “Operators Can Reach the Top if They’re Willing to Fall Down,” Nation’s Restaurant News (2011): 86; Lynn Leach. Interview. April 26, 2012; J. Sullivan, “Anatomy of a Profitable Shift,” Nation’s Restaurant News (2012): 21.

42. Information for this portfolio exercise is based on http://www.theblindpig.com.