Class Preparation and Personal Study

To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.

Reflecting on Target Skill

On page 51, this chapter opens by presenting a target management skill along with a list of related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information within the chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.

Know Key Terms

Understanding the following key terms is critical to your understanding of chapter material. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.

  1. diversity 53

  2. majority group 53

  3. minority group 53

  4. demographics 56

  5. reverse mentoring 57

  6. ethnocentrism 57

  7. prejudice 58

  8. stereotype 58

  9. discrimination 58

  10. tokenism 58

  11. gender-role stereotypes 59

  12. bicultural stress 60

  13. role conflict 60

  14. role overload 60

  15. reverse discrimination 63

  16. pluralism 65

  17. diversity training 69

Know How Management Concepts Relate

This section comprises activities that will further sharpen your understanding of management concepts. Answer essay questions as completely as possible.

  1. 3-1. When managing people, describe the significance of understanding both “minority” and “majority” groups as they exist in an organization.

  2. 3-2. Explain how average annual percentage changes in the U.S. population by race from 1995 to 2050 should influence today’s diversity planning for organizations of the future.

  3. 3-3. Assume you are ethnocentric. List three specific beliefs about your own culture that you might possess. Would such beliefs be a hindrance or a help in your becoming a successful manager? Explain.

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