Class Preparation and Personal Study
To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.
Reflecting on Target Skill
On page 265, this chapter opens by presenting a target management skill along with a list of related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information in the chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.
Know Key Terms
Understanding the following key terms is critical to your preparing for class. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.
Know How Management Concepts Relate
This section comprises activities that will sharpen your understanding of communication concepts. Answer these essay questions as completely as possible.
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12-1. Discuss the significance of “field of experience” in communication.
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12-2. What is feedback and how should managers use it when communicating?
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12-3. Draw three types of organizational grapevines and explain how communication effectiveness might be impacted by each type.