If you are looking for unofficial support, or you would like to discuss a particular situation within your VMware environment, you can also check out VMware Communities at the following link: https://communities.vmware.com/welcome. You can find numerous forums here based on the products with which you are facing some issues or difficulties.
The most useful forums include the following:
- VMware vSphere: https://communities.vmware.com/community/vmtn/vsphere/content?filterID=contentstatus[published]~objecttype~objecttype[thread]
- vCenter Server: https://communities.vmware.com/community/vmtn/vcenter/content?filterID=contentstatus[published]~objecttype~objecttype[thread]
- VMware NSX: https://communities.vmware.com/community/vmtn/nsx
- VMware vSAN: https://communities.vmware.com/community/vmtn/vsan/content?filterID=contentstatus[published]~objecttype~objecttype[thread]