Appendix A. Troubleshooting

Installing and configuring Zabbix can happen without a hiccup for one user and with a constant stream of problems for another. The reasons for the problems can differ from user to user—buggy libraries, bad distribution packaging, unintuitive configuration in Zabbix, or maybe even an occasional bug in Zabbix itself. Here, we will look at common problems new users experience when performing various tasks:

  • Setting up the initial Zabbix installation
  • Working with the web frontend
  • Monitoring different devices
  • Configuring thresholds and alerting

If you face a case that is more complicated than that, we will continue with more detailed debugging instructions, including:

  • The Zabbix log file format
  • Reloading the server and proxy configuration cache
  • Controlling running daemons
  • Observing the work performed by individual daemon processes

Chapter introduction

This chapter caused a bit of mental agony. Having worked with Zabbix since 2001, there were quite a lot of potential problem cases to describe. I'd wake up in the middle of the night with an idea of a brilliant problem (and solution) to include, only to have forgotten it by the time morning came. But this would have been a never-ending chapter then. A compromise was needed, and reluctantly accepted. This chapter does not aim to help you with every single problem you will ever encounter in your life—or with Zabbix. It tries to help with more common issues and give you some hints and starting points for further debugging.

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