Setting up a Hangouts Chat hold allows you to target chat conversations for specific accounts or an organization.

Follow these easy steps to create a hold for Hangouts Chats:

1. In the User section, define the following:
   • The Account that you wish to target:

1. • The Organization that you wish to target:

2. Click Save to apply the hold

We just learned how all the different holds are set up, and now that we know how to hold our information for an investigation, let's continue to the next section and learn how to search through the data.